Refund policy

Return & Refund Policy

Saffra Fragrances

Last Updated: October 17, 2026

At Saffra Fragrances, your satisfaction is important to us. We are committed to providing quality fragrances and a pleasant shopping experience. If you experience an issue with your order, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Due to the personal nature of fragrance products, we generally do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or tampered with.

A return or replacement request may be considered in the following situations:

You received a damaged or leaking product.
You received the wrong fragrance or item.
Your order arrived with missing items.
Your product has a verified manufacturing defect.

Please contact us within 72 hours of receiving your order to report any of these issues.

2. Conditions for Returns

To qualify for an eligible return or replacement:

The issue must be reported within the specified reporting period.
The product must be unused, where applicable.
The original packaging, box, and included accessories must be retained.
You must provide your order number and clear photographs or videos showing the issue.
The return must be approved by our customer support team before the item is shipped back.

We reserve the right to review each request before approving a return or replacement, subject to applicable consumer protection laws.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are generally not eligible for return or exchange:

Opened or used perfumes and fragrances.
Products that have been sprayed, altered, or tampered with.
Items damaged after delivery due to improper handling.
Products returned without prior approval.
Items that do not meet the applicable return conditions.

These exclusions do not limit any rights you may have under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please email us at saffrafragrance@gmail.com within 48 hours of delivery.

Please include:

Your full name.
Your order number.
A brief description of the problem.
Clear photographs or a video of the product and its packaging.

After reviewing your request, we may offer an appropriate solution, such as a replacement, return, or refund, depending on the circumstances and applicable law.

Where a return is approved because of our error or a confirmed product issue, Saffra Fragrances will provide instructions regarding the return shipping arrangements.

5. Refund Policy

Refunds are considered for approved claims, including eligible damaged, defective, incorrect, or missing-item cases.

Once your claim or returned product has been reviewed and approved, we will notify you of the outcome and any refund arrangements.

Approved refunds will generally be processed within 5–10 business days after approval. The time it takes for the funds to reach you may depend on your payment provider or bank.

Refunds will be issued through the original payment method where possible. If your order was paid for using Cash on Delivery (COD), we will contact you to arrange an appropriate refund method.

Original shipping charges may be non-refundable for change-of-mind returns, where permitted by law. This does not affect any refund of shipping costs required by applicable law or arising from our error.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at saffrafragrance@gmail.com.

Cancellation requests can be accommodated if the order has not yet been dispatched. Once an order has been shipped or delivered, it may no longer be eligible for cancellation under this section.

Any cancellation, return, or refund rights provided by applicable law will continue to apply.

7. Exchanges

Exchanges may be considered for eligible damaged, defective, or incorrectly supplied products, subject to product availability and approval.

We do not generally offer exchanges for fragrances that have been opened or used, or for change-of-mind requests.

8. Return Shipping

Customers must contact us and receive return instructions before sending any item back.

For approved returns caused by a confirmed error on our part or a qualifying product defect, we will explain the applicable return shipping arrangements.

For any other approved return, shipping costs will be communicated before the return proceeds.

Please do not send products to an address without receiving authorization from our customer support team.

9. Delivery Issues

If your parcel arrives damaged or contains an incorrect item, please notify us within 48 hours of delivery and provide supporting photographs or videos.

If your parcel is delayed, lost, or marked as delivered but has not been received, please contact us so we can investigate with the relevant delivery service.